PRTsystems

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Support Services:
We can provide an escalation and troubleshooting service for your business, to act as a stand-alone '4th level' escalation point or to work with a vendor or supplier on your behalf to ensure smooth business continuity is maintained.

Customer Support:
Customers requiring support for any of our services should initially send an E-mail to support at prtsystems.ltd.uk to open a support ticket, unless it is a network-down scenario in which case please call us. We will respond to network down issues within 30 minutes, network service degraded issues within 8 hours, and all other issues within 48 hours. Service-affecting issues are handled on a 24x7 basis, however general support queries (not relating to service outages, or impacted service) will only be worked on during UK business hours.

Customer Support:

Customers requiring support for any of our services should initially send an E-mail to support at prtsystems.ltd.uk to open a support ticket, unless it is a network-down scenario in which case please call us. We will respond to network down issues within 30 minutes, network service degraded issues within 8 hours, and all other issues within 48 hours.
Service-affecting issues are handled on a 24x7 basis, however general support queries (not relating to service outages, or impacted service) will only be worked on during UK business hours.